If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. Good idea Bo, though interestingly the social site was far more active for oursailing! I didn't want any FCC credits, so I'm happy I got all my payments back. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. Why is it suggested to add CruiseCare at the time of booking? You may request a change in the cruise price and offer up to 48 hours prior to the departure date. Excursion booking/cancellation. Powered by Invision Community. The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. [ kq?:'iK-jP8`h?{( 3i6pKNoWl$g(rD6] f ra8ph>i)T^09"Et&^gT){'*#B!LPNQCf=k&{ ,]Iq&pdq If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. Very easy to doand got the same message as Jim in response. How can CruiseCare help with regard to coronavirus (COVID-19)? The even occurred in February of 2023. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? Exceptions are any cruise booked under special non-refundable terms. The terms of the FCC offered to a contracted group may not be the same. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. Responses may take 7 to 10 business days. I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. THESE SAILINGS ARE NOT ELIGIBLE FOR FCC OPTION. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. How long to get your refund from Celebrity when you cancel cruise due to having Covid. 6|fcj&Dz0Q3VkK;6g`S?T We received our credits within a week. The refund will typically appear on your credit card statement in the next billing cycle. COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. Posted March 19, 2014. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. However, FCCs cannot be used to obtain a refund. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. Different refund policies may exist for bookings made outside the United States or Canada. I had the same type of incorrect date on my cruise. Guests booked on that sailing received an. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. How To Cope With Cruising's Pause? *Excluding any previously suspended sailings on these dates. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Contact the cruise line immediately, as well as any travel. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. FCC may be transferred to another guest in an Individual or non-contracted Group booking. ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. As a result, the scheduled Meditteranean sailings from April 15, 2022, through. I was under the impression that I did not have to go through my TA. I presume this then illustrates what is due back to us. Disney Cruise Line: Did not respond to a request for information. The future cruise certificate will be issued to you within 30 days. Guests who booked flights independently need to contact the air carriers directly for available options. Please reference the chart below. Argo., March 20, 2020 in Celebrity Cruises. When does myGlobal Suspension or Cruise With Confidence FCC expire? Celebrity cancelled our 3/27/20 cruise on 3/13/20. 3 0 obj We have still heard nothing but weregiven amounts etc over the phone. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. CruiseCare is designed and intended for US residents only. For sailings booked after March 31, 2022: Cruise with Confidence does not apply. What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. Guests will have to pay full rate for new hotel/land tours. I cancelled my June 12 night Canada/New England cruise on the Summit. If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. What You Need to Know. Sign in or create an account. He answered all my questions and didn't attempt to rush me off the phone. If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. Multiple FCCs may be applied per guest within the same reservation. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. 50% of total price. Yes. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. I do hope X will refund those in the UK their FCC in a timely manner. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. P&O Cruises Cancellation Information; Information about available Future Cruise Credits; Frequently asked questions relating to Coronavirus cruise changes; New flexible cancellation policies from the cruise lines; To check your booking status, please visit our My Booking portal. Started August 27, 2021, By This is way out of final payment so it would be 100% refund. LauraS Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. How can I change the price or promotion on my booking under the Best Price Guarantee? Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. I'll update when we get either. For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. Refunds are issued through 90 days before sailing on longer cruises. ,Still waiting on actual credit card refunds. If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? endobj Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". Guess I'll check with them tomorrow. Norwegian Cruise Line: 90 days Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? Crystal Cruises: Up to 90 days. I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. No. Serenade . The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. Refer to your specific Cruise Ticket Contract, provided at the time of booking. %PDF-1.7 Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. Beyond those time frames, future cruise credit is issued. If you prefer a refund, this request for any funds paid over-and-above . If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. Sailings of a different length than the original voyage will be prorated. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Ships' Registry: Malta and Ecuador. LauraS , explore Europe in Relaxed Luxury. We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. Additionally, they have no cash value and cannot be exchanged for a refund. Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. We paid for the trip and had trip insurance. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. Celebrity cancelled our 3/27/20 cruise on 3/13/20. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> Royal Caribbean International. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. 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