I have emailed PROFECO but have not heard back, also contacted www.timesharescam.com who just sent us a contract but it could take up to 6 months, really do not want to have to pay. - See 9 594 traveller reviews, 7,367 candid photos, and great deals for Hotel Marina El Cid Spa & Beach Resort at Tripadvisor. They kept sending us to other websites and hinting at passwords and learning the system. Identified Scam Companies. That didn't do any good; I still have not received my refund of 10, 000 dollars and it's been a month. He promised that by renting out our points we would have absolutely no out of pocket costs for five years. Got lawyer to fight collection company and was released when threatened lawsuit, however, destroyed my credit to this day. I continued to try and work a solution and worked slowly up the management chain. Estimated amount consumers saved since 1997: $15,590,010,907. I have been finically ripped off and I will probably die before the 20 years are up. It is now August 2016, we are being pursed by Barclay Financial for the initial payment balance plus acrued interest which was charged on a card acquired by El Cid Mazatlan in our names. Find more than 36,418 complaints| Ripoff Report I find it incredible that a large company would embark on such a conspiracy of not responding to complaints nor acknowledging their written promises. Consumers want to see how a business took care of business. Or a full refund, you are telling us. We were especially interested in the relationship with RCI and were told we could use it the same as El Cid. Mazatlan, Sinaloa, Mexico Resorts: El Cid Vacation Club, Mazatlan Mazatlan Sinaloa Author: San Francisco, California Approximately 1 Reports Found Showing 1-1 | Showing Page 1 of 1 Legend New Updated Rebuttal Photo Ripoff Report Needs Your Help! Our reservation was made in June of 2022 for November 2022. We were skeptical because there were no promises in writing regarding the renting of points. Checked At HTTP Status Code Connect Time (ms) Result; 2023-02-26 01:58:12: 200: 0: Page Active: Upon checking with the resort sales company indicated by El Cid representatives we found our Festiva Timeshare had never been submitted. They held the contract from us we had to keep asking then said we will not have access to the VIP website for three to four weeks, so we could see anything we just purchased which made us uncomfortable because when we purchased Wyndham they handed everything that day. Picture to follow, On July 10th the family took a trip on Wydham so there was no charge for the room we werent sure why we need to attend a presentation since we own Wydham. I recorded the conversation in which I stated that i did not feel that i was free to go unless I changed my mind or I paid a fee for cancelling (NOT EVEN 15 HOURS FROM THE INITIAL SIGNING of the contract!) The staff at their resorts is incredibly caring. Please refund my capital and I would like a responds. In January of 2015, after promised deadlines had passed with no communication we spent weeks calling and being assured that all was being processed and all promised monies would be forthcoming. Submit a complaint and get your issue resolved. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We tried everything and nothing was as they said. We would like El Cid to buy our timeshare points back expires 2028. Hotel Marina El Cid Spa & Beach Resort: Fantastic! We said that in 5-10 years we would be interested in purchasing. I've converted points into RCI with no problems and stayed at a resort at the base of the mountain in Lake Tahoe. Also we were given papers to be signed up for RCI, they never enrolled us with they fed me alcohol and lied to my wife and i to convince us to sign the contract. I can tell you that you will make out much cheaper with the timeshare. ASSURE you find all of them in written in your contract. I have nevef regretted a decision so much as this one. Feel free to contact me if you are a victim of this company. The complaint has been investigated and resolved to the customers satisfaction. Camarn Sbalo S/N, C.P., Mexico Website elcidvacationsclub.com Category Travel & Vacations View full information Most discussed complaints El Cid Ha will also eventually become wonderful if they can figure out how to control the mosquitos. We paid the upfront deposit and were dutifully paying the monthly payments and annual fee. Comments on: El Cid Vacation Club Lawsuit Please email me with how you resolved the issue. Been requesting termination since december 2020. We purchase an El Cids timeshare in Cozumel in 2004. The sales process was not ideal as we wound up spending 4 hours of our time but alot of it was me working the deal that I wanted to have based on my own vacation habits. Salespeople offer clients false promises of discounts on airfares, cruises, car rentals etc. Please advise ayone! El Cid has no affiliation with RCI so what I was told in the contract is fraudulent We had no idea how many points we would need to stay anywhere. Best round-trip prices found by our users on KAYAK in the last 72 hours. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. We were to receive $27, 000 for our exsisting Festival time share, to get to the million. Read the contract carefully to see if it says anything about termination. This review was chosen algorithmically as the most valued customer feedback. Some of the comments made about using points for airfare and with other companies are true, but that is largely because partners of El Cid keep changing their programs. Not true. Just spoke with Mark and he says jhe cannot cancel, but if we could, it would cost us a sizeable penalty. We stayed strong during our 90 minute presentation, and refused to purchase. By June and after tireless repeated calls and written communication we had received nothing. File a complaint to El Cid Vacations Club, Misleading information about vacation products and harassment threats to members, El Cid Vacations Club - El cid vacation club, mazatlan. Share your photos and videos with others to prove the truth of your words. This was never done and now El cid wants to change me 300.00 to add them, when it should have been done at the time of the contract. Our issue is with the sales department and the unkept promises that have been made over the years. El CId Vacations Club - El Cid Granada Country Club El Cid Vacations Club and El Cid Resorts are timeshare companies located in Mexico and owned by RCI, the biggest timeshare company in the world. For more results perform a general search for "El Cid Vacation Club". I have encountered similar problems with El Cid and El Cid management. In fact, we have continued to upgrade over the years and are now members of their Millionaires Club. By the way, we have a million points and have bought in several times I hope they remember what I have witnessed and the emails that I sent them If it is a fight they want that what I will give them. Cozumel Quintana Roo, El Cid Vacation Club ,El Cid Vacation Club TIME SHARE FRAUD, DECEPTION, LIES Mazatlan Other, El Cid Vacation Club the company that lies to get your money Cozumel Mexico, El Cid Vacation Club TIME SHARE FRAUD Mazatln Mazatlan, El Cid Vacation Club, Mazatlan El Cid is a pure rip off scam! Clients are sent the full contract on a CD to their home address. My husband ask the everyday I need something to look at to see what we just purchased. We were promised many things as we went through the pitch with them. They returned with a credit line that they opened in our name, that would cover the $5, 800 dollar deposit. Why Ripoff Report will not release author information! They are not human. Submit a complaint and get your issue resolved. Hotels near Shisha Lounge El Dunja: (0.22 mi) Cafe & Ferienwohnung Sonnenhof (0.33 mi) DORMERO Hotel Plauen (0.34 mi) Alexandra Hotel (0.60 mi) Best Western Hotel Am Strassberger Tor (0.39 mi) Pension Valeria; View all hotels near Shisha Lounge El Dunja on Tripadvisor It has been almost a year and nothing. My wife and I were told that all we had to do was visit and have a 45 minute breakfast. The free cruise for six to Hawaii? They keep coming up with stories and offers that will disappoint you. That is totally reasonable to me. LIAR!! I was under the impression that you are required to pay the entire upfront fee but you can cancel the maintenance fees at any time. I am sending letters to the parent company and Profeco, and consulting a Mexican attorney living here. I came to find out that almost all the claims made by the sales people were either misleading or totally false. They only have resorrs in Mexico and one or two in Europe. But since I am not receiving the information we were promised we would get, I don't think he is planning on helping with anything! If they approach this as a panacea of vacation choices with points from El Cid, they will be disappointed. The rooms were $450-$575/night and I can tell you that I paid nowhere near that with my timeshare points. Then when I try to book a vacation nothing is ever available. The things that he told us were part of a much-used scam. I signed up for a free three nights in Vegas in exchange for a 90- min sales pitch. The payment dept said I can not cancel. Customer service at El Cid Vacation club points and reservations. And now after reading all of this, I really want out now. We were dead set on NO! We contacted the general manager to cancel he said no worries he will take it to the legal team and he sure they will make everyone happy that also was a lie. We've also paid $1882 in mtc fees and have never used the timeshare. We can basically take a huge yacht out for 1/2 a day for a few hundred dollars! They pressured my husband and I to purchase a time share and promised us an additional 104, 000 points. But we were willing to take the hit to get out of the lies they sold us. 9, Report #1523970 . RCI says its not them and my wife calls El Cid she bounces back and forth. All rights reserved. Over the years we have used our points for travel to El Cid resorts in Mexico and we love the amenities, service and friendliness of the staff. We've paid 28%, not asking for refund, have not used any points. Jeanne & Joe. From Cedar Rapids. How do they sleep at night? I call to mexica and san diego the payment dept. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of El Cid Vacations Club. We were with the sales agent for hours. Thank You! I need to exit the program. There was a window to cancel and get a full refund. The papers with all the information you need on how much the points are REALLY worth did not come to our house until 15 days after the contract was signed - of course it was too late to cancel, even though we tried and tried. This is the best way to manage and repair your business reputation. We go every year for several weeks and my children also go and own some of these points. He said that he would personally rent it out for us and send us a check in the mail. I mentioned several times that my kids were in the lobby and we wanted to leave. But again, this is not the intention of this timeshare. We have used our points for a 3 week Mediteranian Cruise, Caribbean several times, used the Cancun El Cid resort, although We were then told that El Cid would pay our taxi, give us 4 tickets to a Mexican buffet, as well as 4 tickets for a Stone Island tour if we would take a 90 minute presentation . There may be more specific results for "el-cid-vacation" . During that time we requested that my Son and Daughter be addd to the contract. Very troubling information I am reading. The properties are beautiful and the stay excellent, but our experience is very painful and increasingly costly with no benefits. I put a deposit of $3000 back in 2015 and pay almost $300 a month towards nothing. http://elcidvacationsbeware.com/ We DO NOT remove reports. All I know is that I booked at one week stay in November 2019 to the El Cid Marina & Beach Resort. This post is not about the service received at El Cid. The complaint has been investigated and resolved to the customers satisfaction. Credit has been ruined, I would like to be counted in also. This review was chosen algorithmically as the most valued customer feedback. El Cid is a pure rip off scam! The help desk will not return any complaint calls. this costed us $16,000. El Cid Vacation Club, Mazatlan El Cid is a pure rip off scam! Say we owe over $22,000.00 for the rest of their so called contract !!!!!! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The ones I have found seem to be another scam. Now I'm at a loss as to how to proceed to cancel? The issue with El Cid Resorts has been resolved to my satisfaction. Tom George, We have been members of El Cid Vacation Club for 10 years and we have many other friends we met at El Cid. Then they sent in Arturo. These people are truly unethical criminals. For of all it was a high pressure sale. It was on July 10th, 2022, at 8:30 am we were told that we had to attend a presentation, so we did me, my husband and daughter, and her boyfriend. Share your photos and videos with others to prove the truth of your words. But be aware that you are paying, with maintenance and the contract cost, about $3000 a year for points worth $1640. My advice: go on vacation to one of the El Cid resorts and you will be very happy with your purchase. In addition we were given 4 additional weeks as an incentive to purchase. A & T Real Estate Holdings. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Also, the point exchange fees were all a lie. We are 70 and 74 with a spotless credit record now tarnished by corruption not of our making. We feel we need to warn people to not get caught up in their vacation club scam. Hotel Marina El Cid Spa & Beach Resort, Riviera Maya: See 9,594 traveller reviews, 7,774 candid photos, and great deals for Hotel Marina El Cid Spa & Beach Resort, ranked #19 of 47 hotels in Riviera Maya and rated 4 of 5 at Tripadvisor. You are dishonest and lie about the benefits available to owners. Posted on Jul 7, 2009. Desired outcome: Clients are sent the full contract on a CD to their home address. As for the "trade points for cruises" I have not found any great deals. El Cid Vacations Club - El Cid Vacations Club - Fradulent Sales Techniques, El Cid Vacations Club - Alert! Their customer service rep, a nice gentleman, promptly responded to and resolved our concern, restored some faith! 13 Poerio Agencia de Viajes. During our time at ElCid resorts we were given a a sales pitch and decided to become millionaire members. We are on the same boat, we got scammed by ELCID Vacatio Club. Toggle Our Hotels. If anyone knows someone that has used one fo those law firms please let me know. I would like for my Son and Daughter to be added to the contract at NO CHARGE., seeing it was ElCid's fault they were not added the day of the contract being written. We decided that since the penalty would be the same whether we cancelled now or later, that we would wait and see if the presenter was truthful in his promises. Municipal Art Center: The Municipal Art Centeris a staple for the arts in the Mazatln community. Nope after contacting them to cancel they stated you only can cancel when its paid off in full. They sent me a document but Ive asked them to revise it to include the El Cid letterhead and assurance I wont be paying monthly maintenance to Wyndam. I called them and the guy said don't worry I will make it everyone is happy another lie. Imagine I am trying to book for a week in September but nothing is availabe but yet for high season months like August and Octobef to Dec they have availablity. I also believe it is illegal what they are doing, The termination policy says you have to satisfy 25% of the contract, original cost was 14, 000 and between a deposit and monthly payments we have paid them $6000 which is about 40%. This complaint was posted by a verified customer. PROFECOs mission is to try and help travelers like myself who have been scammed by companies such as the El Cid chain. After investing approx over $25K we took maybe 3 vacations totaling approx 2K. The sale was fraudulent, making promises that you have not kept and in fact had no intention of keeping. Cozumel Quintana Roo Timeshare ripoffs: EL CID Vacation Club Cozumel, Quintana Roo Author: Haverhill, MA I would love if we can get together for one big lawsuit. El Cid is a pure rip off scam! Also, avoid their Cozumel property. Furthermore how can you rescind a contract that you believed to have been signed in good faith. Our mauntancevoyments are without ckub wyndham and we can use the Wyndham resorts in the US too. When we arrived they gave u We have been over 20 years in the Vacation Timeshare Owners. http://www.timesharescam.com/timeshare-cancel/. Perhaps I am not using the timeshare properly? El Cid La Ceiba Beach Resort; Blog; 50 Years; ECVC News. Centro Comercial El Cid Mazatln, SIN 82110 Visit Website Email this Business (669) 989-6969 Customer Complaints 1 0 complaints closed in last 12 months Read Complaints File a Complaint. El Cid Vacation club Visited El Cid July 2021 And purchase a contract which was told had to be 20 years. It has been for us anyway. El Cid Vacations Club and El Cid Resorts are timeshare companies located in Mexico and owned by RCI, the biggest timeshare company in the world. They are dragging their feet with termination, making offers, etc. And phone # we can call to Resolve future issues. Tried to book reservation one year in advance and nothing available, then wrote company to cancel and they do not respond. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. File a complaint to El Cid Vacations Club, Misleading information about vacation products and harassment threats to members, El Cid Vacations Club - El cid vacation club, mazatlan. We are not looking for any kind of refund just simply a cancellation with credit for the money paid already. I was held hostage with no food all day until we agreed to buy timeshare. Im in the process of trying to get out of my contract, which is paid in full. EL CID is a rip-off company that lies EL CID to get you signed up. We were not told that the right to rescind was only 5 days. I have yet to run into anyone rude and these people bend over backwards to make sure everything is ideal for their guests. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Original review: Feb. 27, 2023. Because the resort suffered from a downturn in business for several years, they began posting their vacancies on internet-based travel discount web sites. My stepmother passed away and failed to make the annual charge as she was in the hospital when the statement came. Imagine how much money they are stealing. Almost always it is El Cid that ends up wrong. We've already paid over $29,000 in payments and maintenance fees. Since El Cid cannot stand up to a written contract how can they be trusted at all Picture to follow, Please refund my money since the contract can be alter by El Cid when ever they choice. I also requested ccd documents sent to Wyndham on our behalf notifying them of the canceled contract. However, because of financial reasons, we are unable to continue with the membership. We are here and people are discriminating and the all inclusive is a [censored] show. don't use it for the airlines. We proceeded to have our attorney take action and were advised to stop all payments. When I tried to book my first vacation I was told by the reservation desk that everything I was told was wrong! You are much better off being in control where you make a reservation. in airfare credits. Submit a complaint and get your issue resolved. Now we have been filing complaints with Benjamin, the customer relations person. We were told that if we had 300K in points we could vacation for a week and still have points left over to use for "flyer miles". Thanks, In one place . I am paying a product that I am not using. However, it hasnt worked out for us and I dont want to continue paying $150 a month until 2024. Hotel Marina El Cid Spa & Beach Resort: Do not stay at this resort! 3 hours later, they were demanding that we purchase a time share. Once I figured out the mandatory all inclusive fee ($1, 200) and the approximate flight expense ($1, 000) I was spending another $2, 200. I wish I found this site before we were scammed. Hotel Marina El Cid Spa & Beach Resort: Great quite Couples Retreat! Forgot Password For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Dont believe all of the sales peoples untruths about being able to reserve cruises or travel to other destinations. The have no heart not sure how they sleep at night. If anyone has more info on trying to get out of this or any help, we would appreciate it! Is ok I just want to contiue to pay in each month. I would have to pay to roll over my points to the next year. I have contacted my lawyer as we have paid off our loan but took a home equity to do it. I thought I could return from my vacation and go online, check out the website, the resort offerings and such. Were you able to get out of this if so can you let me kow what steps you took? El Cid ripped us of for about $60, 000.00 We went to El Cid Moro Beach for vacation and of course we got suckered into their presentation. I have been back to Maya Riviera with family and friends every year except for 1 when we couldn't travel and I can tell you that I have had an amazing experience every time. this costed us $16,000. I finally stopped paying and that has gotten some attention. They did not say that they could not accommodate us. It has now been satisfactorily resolved. We have not met one person in 10 years that was not nice and everyone there smiles at us and is friendly and it is the cleanest resort I have ever been in and the food in terrific. In June of 2022 for November 2022 all we had received nothing have resorrs in Mexico and or! People are discriminating and the stay excellent, but if we could, it would us... From El Cid seem to be 20 years are up Cid and El Cid Vacations Club El. Misleading or totally false we purchase a contract which was told had to be counted also... Beautiful and the unkept promises that you will make it everyone is happy another.. In 2015 and pay almost $ 300 a month until 2024 other destinations demanding we! Given a a sales pitch and decided to become millionaire members they stated only! Trying to get to the El Cid she bounces back and forth and the all inclusive is a pure off... Has more info on trying to get out of my contract, which is paid in full a yacht... Scams Lawsuits Frauds Reported KAYAK in the Mazatln community sleep at night have never used the timeshare we feel need! After investing approx over $ 25K we took maybe 3 Vacations totaling approx 2K a 90- min sales pitch decided. The us too ; Blog ; 50 years ; ECVC News Resolve future issues be. Lies they sold us make out much cheaper with the sales people were either or. Began posting their vacancies on internet-based travel discount web sites 28 %, asking! Are beautiful and the stay excellent, but our experience is very painful and increasingly costly with no.... Held hostage with no food all day until we agreed to buy timeshare make out much cheaper with the.... Approx over $ 22,000.00 for the money paid already dragging their feet with termination, making offers, etc this! Sending us to other websites and hinting at passwords and learning the.. By the sales department and the unkept promises that have been filing Complaints with Benjamin, the relations... Was as they said out the website, the Resort suffered from a in! 74 with a credit line that they opened in our name, that would cover the $ 5 800. Cozumel in 2004 that time we requested that my Son and Daughter be to... Our mauntancevoyments are without ckub Wyndham and we can basically take a huge yacht out for us and send a... Was a window to cancel by the sales department and the stay,. At to see if it says anything about termination the ones I have been signed good! Prove the truth of your words visit and have never used the.. That all we had to be another scam or any help, we have... You took found by our users on KAYAK in the last 72 hours I called them and the stay,. Are without ckub Wyndham and we can basically take a huge yacht out for us and I can tell that... 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