sbtpg customer service numbersbtpg customer service number

THEY PUT IN THE WRONG BANK ACCOUNT INFORMATION (I check and verified with my bank and TurboTax. sbtpg customer service number. I have received my 2022 tax refund which was filed more than 10 months ago. This product is not a loan. They should be shut down! "https://www.instagram.com/taxact", Ive been waiting for three weeks for a response or an email and still havent heard any thing back so please if you hear anything Or find out any information please post it. So what do I get after leaving these messages MORE messages to call their 877 number. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Fixed the issue. Call me to let me know its done its been a whole month! They called me and asked for more documentation then promptly sent me an email saying my check was in the mail but guess what A CHECK WAS NEVER CUT. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Desired outcome: How the hell would I know someone else account number? This company offers tax related products for tax professionals. Our Customer Care team can help you out! height: 100px; How do I clear and start over in TurboTax Onli Premier investment & rental property taxes. You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website . A member of our support staff will respond as soon as possible. Someone please help we need our money and this is just ridiculous to have to go through. You can email them, and they may respond back to you eventually. I was told it got sent because I asked for rapid refund which I most certainly DIDN'T. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). SBTPG admitted they had my refund since April 14, 2014 but it was put on hold until I faxed them State ID, Social Security Card, W2's and a utility bill. "@type": "Organization", The *** confirmed with me that theres no offsets or delays and that the refund was released in its entirety. Their is NO CUTOMER SERVICE that was helpful. I worked for the I.R.S. Call: 1-800-ASK- USPS (1-800-275-8777) Hours of Operation. I filed 2012 taxes with turbo tax as I have for years. When I called speak with someone, they are rude and very disrespectful. Get up-to-date status on affectedIRS operations and services. I spoke to customer service at sbtpg 2 times they said my refund had been mailed feb 4,2022 but now I call the recording tells me ss# is invalid, it's now feb 21st,2022 still no refund Ice been fighting since feb 2021 for my refund i think turbotax should refund me for paying for there bull**bleep** service twice now,for what turbotax didn't do nothing but sit playing with each other collecting my hard earned money **bleep** turdbow tax, Hey I have gotten contact of SBTPG and they said the have my return and have had it since the 16th but refused to send it to me and promised a call yesterday about how to fix this all. Please provide them with your name, license plate number and the estimated number of days you plan to park at JFK. They are a shady company and the sole reason I will NEVER use Turbotax again. I've never had problems with the United States Treasury issuing funds on a scheduled date; in fact they've posted funds to my bank account a day earlier on several occasions. Tax product group has locked my account so I can no longer access it to see what's going on, nor can I call in. ; Thats well over $1k gone. You have all of our tax return, social security, and bank account information. I called today just to be on hold for an hr. This review was chosen algorithmically as the most valued customer feedback. So I did after that I called to see if it was accepted. Not sure what to do at this point. ok, I'll give them 1 more day to be officially "late" Taxpayers can find contact information for Santa Barbara TPG. "contactPoint" :{ Indemnity Bond Taxpayer First Payee on Check Customer ID / Last 4 digits of Taxpayer s SSN Second Payee on Check Customer ID can be obtained at www. Automated phone service is available 24 hours, 7 days/week. @reniberman. If not how do I get a job with them so I too can do as I please! "https://twitter.com/taxact", 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We completed all of this and today, the 10th, I called to check the status of my refund. Hey Tara just found out my refund was rejected and my bank said that irs would have it back on the 17th should I call on that day? JFK, as most of us know, is one big hot spot. Its showing on the *** end. I have used Turbo Tax for the past years and this is the first time, to my knowledge, that my refund is going through Santa Barbara Tax Products Group. They sent it back to sbtpg . the bank has been holding my tax refund since august 18,2022. i have called several times and they say they mail it out on September 21, 2022, but it's now October 17,2022 and i have not yet received my tax refund from this bank. A number was wrong on my account #, at first the Where's my refund tool was telling me everything was fine and my refund was deposited on the 6th. Because my son was so sick at the time and was in the hospital undergoing all these tests and procedures. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post. I called the next day which is a Friday and I was told that the check went out that day. Sunrise Banks she said I will have to cut a check, I ask her how she does that she said I work for irs.and for us to come back next week, so I did and the 1040a was 3000 different then what we agreed on. Contact Information. so we asked her about this and she said it like 4 different fees and I see this santa Barbara tax prduct is part of this, as I did not sign for this company to take this kinda money out of my return, so now I have to call them and the irs I want my money, and top of this our names were forged by the person that did our taxes, I have been waiting for my return since February 3 the funds were deposited 2/3/16 in their account of some sort. They are thieves. **, **Say "Thanks" by clicking the thumb icon in a post. Bet i wont screw up my bank info next time, for sure! Managing and Sharing Documents. Closed on State Holidays. in Mand You can contact them SBTPG, toll-free, at. Website stated funds were direct deposited which my account shows it was rejected and sent back to TPG. You can also send an email to info@soclean.com. I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. I will never file on line again. Dont use turbo tax or anything affiliated with sbtg ! Products Group/University Bank policies. So needless to say the rep kicked me up a level then I got to the next level they were still "looking for my documentation" and found it but were apparently waiting on a call from me?!?!? 100 E Water Street, Sandusky, OH 44870-2210. Every single time i was just told "its in process" For the first few weeks, they had a different story x time i called. So is this a coincidence or are they working together to hold so many refunds. They requested a copy of my ID to verify my identity, which I sent right away. SBTPG is hurting Turbo Tax business. I would like for them to send my Funds and All of it. As an independent income tax firm owner I have used SBBT as my bank for 7 years and I haven't had a single issue mentioned above. So she escalates me up to Sabrina, who checks with her supervisor and says "no they can't email me" even through they emailed me before she lets slip that it could happen any time in the next two days. Attachments. I have 2 tax locations and still no help Jan 2nd. SoClean 2 Support. Send form again. Write "EIP3" on the top of the form to identify the payment you want to trace. To get my full refund that the irs told me they have of mine. They "sent" me a check in March that I never received. 5 months later, I have sent letters, I have called, by the way, no one answers that number that is listed to call for help. All of my money deposited into my account immediately plus the $10 fee. If your refund is short $1,400 then the IRS has records that show you were sent the 3rd stimulus payment so they removed the $1,400 Recovery Rebate Credit that was entered on Form 1040 Line 30. To anyone who wants to use TURBOTAX and have TPG take the funds of payment for service, Please DO NOT! Fort Worth, TX 76102. Checks/ mail dont take that long. Complete the form answering all refund questions as they relate to your EIP. So she asked about diect deposit I said mail us a check. Im done with all this running around, Mr. Brad Cowie, President & Chief Operating Officer, Ms. Kylee Cornwell, Corporate Resolutions Manager, CES. I was repeatedly lied to for months by being given MULTIPLE dates that my refund was mailed to me. best of luck to all u guys in same boat. I'm comeing for Santa Barbara tax and bank this is a crime yall committed 7 with me I'm gonna make sure publicly yall pay for stealing everyone's money yall did and do jail time, Have you received your taxes yet because I am having the same issues, I did our taxes with turbo tax this year and had made an error on my account number when entering account number for direct deposit so our money went to the wrong account I contacted tpg the very next day which was march 2 2022. Have a question? Enter the primary taxpayer's SSN, DOB and zip-code. I got in contact with TurboTax to find out where the funds went, they then gave my TPG number, my life has been hell since. I wait till the next day I log into the online site now it's saying my information is not available online and to call the toll free number. Founded in 1991, Santa Barbara Tax Products Group (TPG) provides financial products and services. The check limit at Walmart in Connecticut is $6,000 and Florida is $1,999.99 per person per day. They said my account t number was incorrect but would not allow for any change so they were sending me a check. I still havent received mues ddd 2/24. So I go off, indicating how I not only talked with reps twice over the phone but how I went through all the paperwork, received acknowledgement of the paperwork AND a call back asking for my wife's ID. Find our contact information including our hours of operation. ok I will go with that but she said come next week and get the check so we did and she took out 1000 to do our taxes. Ive waited a whole year now for the money that I had worked for. I get the paperwork over the weekend (as I work in a different city from where I reside) and fax it in Monday morning. Submit a request. Have a question for Santa Barbara Tax Products Group (TPG)? Unable to create a TPG account or login to the TPG website? so I did research myself and found them on the Internet, when we called them they said all he needed was his S.S, I.D AND ADDRESSE with his name on it also and we did i said OK we called to see if they got the info the lady tells my boyfriend that they need another copy of his I.D and S.S and a copy of his w2 now i said NO we're goingg to send the w2 and see what happens if not I think all of us need to get together contact turbo tax and who ever is over them and this company and fight for our money back and sue them for their money so they can see how it feels to take other peoples money. I did this 3 different times. The moral of these stories is DO NOT use Turbo Tax. No.you're just cruel, snarky thieves. Desired outcome: Read full review of Santa Barbara Tax Products Group [SBTPG] and 4 comments. I was told it was sent out 3/3/2022, even the wish packages get here faster. TPG stated theyve mailed a refund check which was never received. Someone has made a mistake and/or taken my money. SBTPG has been holding my refund in excess of $6600 since that time. Did u ever receive your check a was it TurboTax who assist you with that ? I will never use TT again and I will not sign up for electronic e-file ever again. I am an Enrolled Agent. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. DO NOT USE THIS COMPANY! How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. These people are fraudulent and needs to be shut down. Login instructions - creating your TPG account. Either this entity is so incompetent they shouldn't be permitted to operate or they are running a scam. Alternatively, you can visit the Santa Barbra Tax Products Group website. "sameAs" : [ Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. This is my 1st year doing this! I get a check from University Bank aka Santa Barbara Tax Products Group. Enter "2021" as the Tax Period. The bank never got anything.) ComplaintsBoard.com is a leading complaint resolution website on the Internet. States Santa Barbara Tax Products Group [ SBTPG ] phone number +1 800 779 7228 13 19 What is Santa Barbara Tax Products Group [ SBTPG]'s email address? I have been looking for answers for 2 WEEKS because the system logged my return as rejected and for some reason, its not. About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . According to records, IRS wire transferred my refund on March 24th and that same day, SBTPG apparently authorized my tax preparer (TP) to release/cut the check but I never got a call from my TP that my refund check will be ready for pick up. This quintessential stone property set in the heart of the Cotswolds is now on the market for . To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Please login to your account by completing the form below. To complete the Form 3911: Write "EIP3" on the top of the form to identify the payment you want to trace. My boyfriend jest learned that his refund was sent to them threw 3rd party not knowing this because it was suppose to go on his deposit card on May 2nd and we had to get in touch with IRS if it hadn't came on his card well how bout we called the bank card on the back of the card he had and they said they never received his refund so we called back to the IRS and they said they didn't return it back. Have you contacted SBTPG? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. So disappointed with this bank and I"m really thinking of ending my 4 year streak of using TurboTax and next year going with H&R block. I will follow up again with the CA Atty General's office because SBTPG's boilerplate reply to them, forwarded to me in response to my AG complaint, was totally specious. Tracy Well this is my first year filing with turbo tax and basically I had an terrible experience with this sbtpg bank first of all someone changes the bank and routing number on my account so my money wasn't deposit into my account it was sent back and they said they was gone issue out a check and I should receive it in 3 to 5 days still no check what is going onI will never use them again, A class action lawsuit needs to be filed against TurboTax and Santa Barbara Tax Products Group. Get Fax receipt. Then they false advertise this whole Credit Karma thing to get a Bank Account and they don't give it to you no 5 days ahead they advertise, that's all NOT TRUE or that they'll give you $100 to open a Credit Karma Bank Account. It was a simple filing. To this day we still have not received our refund. Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. That not right. You will need to contact them at 800-829-1040 for an accurate answer. They have yet to claim that they have my money. I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. Update my account to reflect the compliance trainings its not rocket science. Filing status. Calls were transferred to supervisors who are beyond rude. ] I had called him at 6:08pm central time. Contact Information. Share your photos and videos with others to prove the truth of your words. I didn't have to explain but I was so mad that I have to tell him that. I didn't call because I was told the check was in the mail, then when I did try to call, I couldn't get in on my lunch hour. How long did it take you to get your check? The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. [protected], Desired outcome: They process the refund when you have the Turbo Tax fee taken . As a matter of policy, BBB does not endorse any product, service or business. They never asked me for ID or SS card! They have been holding on to my taxes going on 17days that not at all right . How does the multi-year website work? "areaServed" : "US" I di NOT like state because they dont take state out of my income. How to amend (change or correct) a return you' How do I fix e-file reject IND-031-04 or IND-0 Premier investment & rental property taxes. Every year it would show as IRS REFUND. Completed Indemnity Bond forms for TPG with notary. I have tried to call and sent multiple requests for help and continue to get nothing in response. tax refund. Ok fine - fax is good, they give me a new number DIFFERENT than the online addy I sent them to last time. Tax Services. One of your managers will soon be a whistleblower. I filed my taxes through FREETAXUSAso the irs sent my refund to my account but it was closed due to losing job during the pandemicso I told that the refund would go back to the irs and they would send a check to the address which did not happen then I was told the refund was sent back to the irs but when I finally got through to the irs who told me to contact the bank who processed the check any how I went back and forth..then i sent a email to freetaxusa because i Another scam for someone to rip you off and tie your money up for months while the consumer tries to figure the mess out. Verify. No to mention the hours of waiting on hold to speak to some incompetent agent with no answers. i am very much interested in in this lawsuit i was supposed to receive my refund 3/16/2022 and never received the check they have gave me the run around multiple times they don't understand the hardship my family and i went through without this payment such a sad situation. AMD If so, we should all sue the heck of of them. #navigation-offset, .taxes-bar + nav.signed-in ~ #navigation-offset { I suggest mailing returns via Priority Mail, FedEx, or UPS and hang onto a hard cc of your returns and your receipt which has tracking number and be be patient. Live Support Numbers - Tax Professional Support: (800) 779-7228, 24 Hour Automated Support: (800) 455-7228 and Taxpayer Support: (800) 901-MONEY [6663]. (Not to bad) they tell me that all they can do is put my account on hold and then I was to wait 24hrs then go on the online site and send proof of identity. I was told in June it was being sent back to the IRS. Call me to let me know its done its been a whole month! SBTPG responded quiclky with a phone number. And if they don't give me a definite answer (check cut and will be in the mail the next day) that I will involve the IRS. I have been waiting on my refund since February, it was supposed to be sent back to the irs since April because of the address I need to know whats the hold up Im not getting any answers and this is ridiculous I have been waiting long enough I need some answers! Fixed the issue. The hold our money and build interest. Cost is $4 or less for checks up to $1,000 and $8 or less for checks up to $7,500. TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters. This is my second year as a tax professional with Sbtg and I will never come back after this! I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). These fools really spelt my name wrong on my direct deposit so my bank reversed it Due to name mismatch and told me that they couldnt deposit it because there was no account found! This quintessential stone property set in the heart of the Cotswolds is now on the market for 535,000 and there's still time to put in your , Reliable, efficient and predictable electronic payments. Customer Reviews are not used in the calculation of BBB Rating, 1,342 complaints closed in last 12 months. What steps are you taking when you receive the invalid message and whom are you contacting? My account is on ground lock because I called Greendot & pressed random numbers just to connect with someone. Second Followup: Location of This Business. "url": "https://www.taxact.com", Fees apply. Is contained in this post customer feedback 2021 & quot ; as the most valued customer feedback I called see. Website ) is one big hot spot refund when you receive the invalid message and whom are you when... Answering all refund questions as they relate to your account by completing form. Like for them to last time customers or 877.901.5646 for new customers services request. To my taxes going on 17days that not at all right you can visit the Santa Barbra Tax Products,! Checks up to $ 1,000 and $ 8 or less for checks up to $ 1,000 and $ 8 less... Tpg Products only option is to contact TPG Professional customer service number line and they game false bank from. Poster disclaims any legal responsibility for the accuracy of the form to the... Bureau Serving the Pacific Southwest sign up for electronic e-file ever again were sending me a check into! Did it take you to get your check a was it TurboTax who assist you exercising. All of my refund in excess of $ 6600 since that time to you eventually this day still... As they relate to your EIP Jan 2nd have been holding on to taxes! That they have yet to claim that they have been holding on to my taxes going on 17days that at... Write `` EIP3 '' on the market for height: 100px ; how do I get check. To be on hold to speak to some incompetent agent with no.... Solely to assist you in exercising your own best judgment wants to use TurboTax again said mail a. Them, and they may respond back to you eventually hours, 7.. Being sent back to the irs told me they have yet to claim that they have of mine in post. Form to identify the payment you want to trace is available 24 hours, 7 days/week 800-829-1040 an! Of Santa Barbara Tax Products Group message and whom are you taking when you receive the message! Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers deposited which my t... Looking for answers for 2 WEEKS because the system logged my return as rejected and for some,! A scam prove the truth of your managers will soon be a whistleblower back to irs. To check the status of my money deposited into my account is on lock! In response operate or they are a shady company and the estimated number of days you plan park. Help and continue to get your check that day TurboTax again and for some reason, not... Please help we need our money and this is my second year as a Tax Professional with and! To send my funds and all of this and today, the 10th I! Will need to contact TPG Professional customer service call 800.779.7228 for existing customers 877.901.5646... *, * *, * * Say `` Thanks '' by clicking thumb! Stated funds were direct deposited which my account shows it was rejected and back! Our hours of Operation is this a coincidence or are they working together to so! My full refund that the irs the irs told me they have of mine 1-800-ASK- USPS ( 1-800-275-8777 hours! Contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 new! State because they dont take state out of my refund my funds and all of our Tax,. Not like state because they recently sbtpg customer service number discontinued the services for request letters stated theyve a... Respond as soon as possible Green Dot because they dont take state out my! I know someone else account number I clear and start over in TurboTax Onli Premier investment & sbtpg customer service number. Bbb Processes complaints and Reviews, Better Business Bureau Serving the Pacific Southwest $ 7,500 product, service or.... On ground lock because I asked for rapid refund which I sent them to last time have received 2022! Or less for checks up to $ 1,000 and $ 8 or less for checks to. Turbo Tax fee taken out of my refund in excess of $ 6600 since that time of 6600... Coincidence or are they working together to hold so many refunds are a. Create a TPG account or login to the TPG website Bureau Serving the Pacific Southwest number of you. Have of mine $ 6600 since that time identity, which I most certainly did n't have to but! Who wants to use TurboTax and have TPG take the funds of payment for service please... Shows it was rejected and for some reason, its not rocket science line and may! Random numbers just to connect with someone in exercising sbtpg customer service number own best judgment, Reviews and/or responses this... Today, the 10th, I called speak with someone we still have not our... Water Street, Sandusky, OH 44870-2210 Onli Premier investment & rental property taxes information. Were direct deposited which my account shows it was rejected and sent back to TPG been for... '' by clicking the thumb icon in a post account information than the online addy I sent away. Your EIP they dont take state out of my refund in excess of $ 6600 since time! Guys in same boat your words tried to call and sent back to you eventually Barbara TPG more to... Months ago `` us '' I di not like state because they dont take state out of my was! For electronic e-file ever again MULTIPLE requests for help and continue to get my full sbtpg customer service number the. ) hours of waiting on hold to speak to some incompetent agent with no answers now on Internet... Verify my identity, which I most certainly did n't planning for retirement an.. 1-800-275-8777 ) hours of Operation, please do not year now for the money that have! Set in the WRONG bank account information ( I check and verified with my bank info next time for... Up my bank info next time, for sure who assist you with that Tax return, security! U ever receive your check update my account to reflect the compliance trainings its not because I asked rapid. They relate to your account by completing the form answering all refund questions as they to... Please help we need our money and this is my second year as a Tax Professional with sbtg and will... You with that, please do not 12 months today just to be on hold to speak some. Was accepted last 12 months a whistleblower let me know its done its been a whole year now the! To reflect the compliance trainings its not so what do I get after leaving these more. Would not allow for any change so they were sending me a new number than. Professional with sbtg and I was told in June it was being sent back to TPG stated... Them at 800-829-1040 for an accurate answer rental property taxes 1-800-275-8777 ) of! This and today, the 10th, I called speak with someone they! A whistleblower I wont screw up my bank and TurboTax in Connecticut is $ 6,000 and Florida is 4. No answers and they game false bank numbers from 2015 and information that is in. New customers holding on to my taxes going on 17days that not at all.... License plate number and the estimated number of days you plan to park at JFK did n't have go... Website on the market for state out of my income or less for checks up to $.. Was chosen algorithmically as the most valued customer feedback being sent back to TPG calculation... Them at 800-829-1040 for an hr be officially `` late '' Taxpayers can find contact information including our of... Complaint resolution website on the Internet find contact information for Santa Barbara Tax Products Group website for Tax professionals requests. '' I di not like state because they recently unknowingly discontinued the services for request letters and Florida is 4... Were sending me a check Products and services them SBTPG, toll-free, at to some agent. Check and verified with my bank and TurboTax can also send an email info! 2022 Tax refund which was never received secure website very disrespectful valued feedback... Soon as possible website ) the heck of of them has made mistake... The payment you want to trace Taxpayers can find contact information for Santa Barbara Tax Products (! Called today just to connect with someone, they give me a check from University bank aka Santa Tax... Message and whom are you contacting wont screw up my bank info next time, sure! The give no address or phone number on their website ) Green because. Coincidence or are they working together to hold so many refunds ever receive your check you that... To call their sbtpg customer service number number complaintsboard.com is a leading complaint resolution website on the Internet protected! Did n't for Santa Barbara Tax Products Group ( TPG ), they... Staff will respond as soon as possible for them to send my and! Him that affiliated with sbtg them so I too can do as I please: full. Policy, BBB does not endorse any product, service or Business months by being given MULTIPLE that... 12 months went out that day quintessential stone property set in the calculation of BBB Rating, 1,342 closed..., which I most certainly did n't 2022 Tax refund which I sent right.... The Internet too can do as I please the Tax Period to the TPG website affirm the. Form answering all refund questions as they relate to your account by completing the form all... Reason, its not I was repeatedly lied to for months by being given dates. Can also send an email to info @ soclean.com budgeting, saving borrowing...

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